Player Wellbeing is Our Priority

B2999 Responsible Gaming — Enjoy Gaming the Healthy Way

Gaming should be fun, not stressful. At b2999, we're committed to making sure every player can play safely and in good health.

b2999's Commitment

We don't just offer games — we make sure every player can enjoy gaming while staying mentally healthy.

What Is Responsible Gaming and Why It Matters

Online gaming can be a great source of entertainment when enjoyed responsibly. But when gaming gets out of control, it can have a negative impact on a person's life, family, and finances.

Responsible Gaming at b2999 is more than following rules — it's a mindset. We want every player to know their limits, stay within their budget, and make sure gaming stays fun, never stressful.

B2999 offers a range of tools that let you manage your own gaming habits directly on the platform. On this page, you'll find everything you need to know about those tools, warning signs, and where to get support.

Keep in mind: Gaming is for entertainment. Chasing losses is never a smart move.

Need help fast?

If you feel your gaming is getting out of control, take action now:

  • Contact b2999 via Live Chat
  • Activate a Cooling-Off Period on Your Account
  • Use the self-exclusion option
  • Talk to someone you trust

B2999's Responsible Gaming Tools

Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Decreasing the limit takes effect immediately; increasing it requires a 24-hour waiting period.

Loss Limit

Decide in advance the maximum amount you're willing to lose over a set period. Once the limit is reached, the system will automatically pause your play.

Session Time Limit

Set how long you want to play in a single session. When the time is up, you'll get an automatic reminder and, if needed, the session will end.

Cooling-Off Period

If you need a short break, set a cooling-off period of 1 day to 6 weeks. During this time, no transactions will be possible on your account.

Self-Exclusion

For a longer break, choose self-exclusion. From 6 months to permanent — access to the platform will be fully blocked for the entire duration.

Reality Check

At regular intervals, you'll receive reminders showing how long you've played and how much you've spent. This helps you stay aware.

How to Use These Tools

1
Log In to Your Account

Log in to b2999 and go to the Account Settings page. You'll find the "Responsible Gaming" section there.

2
Choose the Tool You Need

Choose whichever suits you — Deposit Limit, Session Time Limit, Loss Limit, or Cooling-Off Period.

3
Set limits

Set limits based on your budget and time. Keep in mind that reducing a limit takes effect immediately.

4
Contact support if you need help

If you have trouble adjusting your settings or need self-exclusion, let us know via Live Chat.

Healthy gaming habits

  • Set a budget and time limit before you start playing, and stick to them.
  • Think of gaming as entertainment, not a way to earn money.
  • Do not chase your losses by placing bigger bets.
  • Avoid gaming during family time, time with friends, or working hours.
  • Never play with borrowed money or funds set aside for emergencies.
  • Take breaks now and then — the games will always be there.
  • Do not play when you are feeling down, anxious, or under the influence.
  • Review your gaming history regularly.

Warning signs of problem gambling

Gaming addiction doesn't happen overnight — it builds gradually. If the signs below apply to you, it's time to take action.

Financial Warning Signs
  • Spending more than your budget allows
  • Struggling to pay bills or cover household expenses
  • Borrowing money to fund gaming
  • Placing bigger bets to recover losses
Behavioral Warning Signs
  • Unable to stop gaming
  • Hiding your gaming from family or friends
  • Feeling irritable when you can't play
  • Skipping work or studies to play
Emotional signs
  • Feeling restless when not gaming
  • Lying about your gaming
  • Getting angry when you lose
  • Gaming feels like your only source of enjoyment
Social signs
  • Withdrawing from family
  • Spending less time with friends
  • Gaming is causing conflict at home
  • Neglecting your social responsibilities

Check Yourself — Self-Assessment Questionnaire

Read through the questions below carefully. If most of your answers are "yes," consider reaching out for support.

1

Do you often spend more time or money on gaming than you planned?

2

Have you tried to cut back or quit gaming but couldn't?

3

Do thoughts of gaming keep coming back to you when you're not playing?

4

Have you ever gone back to play in order to win back money you lost?

5

Has gaming caused problems in your relationships with family or loved ones?

6

Have you had to borrow money from other sources to cover gaming expenses?

7

Is gaming affecting your sleep, eating, or overall health?

If three or more of your answers are "yes," please contact us or consider self-exclusion.

Minor Protection

B2999 strictly prohibits participation by anyone under 18. As part of our commitment to Responsible Gaming, we:

  • We verify age at the point of registration.
  • We verify identity documents as part of the KYC process.
  • We investigate suspicious accounts immediately.
  • We recommend using parental control tools.
If you think a minor may have access to your account, change your password and let us know immediately.
Get in touch for support

For any questions or assistance related to Responsible Gaming:

Frequently Asked Questions About Responsible Gaming

The duration of your self-exclusion depends on the period you choose. There are three options: 6 months, 1 year, or permanent. Once the selected period ends, you can apply to reactivate your account. However, if you chose permanent self-exclusion, reactivating it involves a more rigorous process.

Yes, requests to lower your deposit limit take effect immediately. However, increasing your limit requires a 24-hour waiting period. This is intentional — it helps prevent impulsive decisions made in the heat of the moment.

Your balance remains completely safe during a cooling-off period or self-exclusion. No funds will be deducted. Once the break ends, your balance will be exactly as you left it. If you wish to make a withdrawal during the break, please contact our support team.

Self-exclusion at b2999 can only be initiated by the account holder. However, if a family member believes their loved one's gaming is getting out of control, they are welcome to contact our support team. We are always ready to offer guidance and provide whatever assistance is needed.

The first step is acknowledging that there is a problem. From there, use b2999's self-exclusion tool, talk to someone you trust, and seek professional help. Reaching out is always wiser than trying to handle it alone.

Play Responsibly, Stay Happy

B2999 is always here for you — not just for the games, but for your wellbeing too. Start playing safely today.

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